SHIPPING & RETURNS
CUSTOMER SUPPORT
- Order Status
- Shipping & Delivery
- Return Policy
- Exchanges
- Refusals
- Cancellations
- Pricing, Payment & Refunds
- Pricing Adjustments
- Updating Account Information
ORDER STATUS
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Track Order” link for order status. If you are not a registered user, you can contact Customer Service at 781-355-6612 or by clicking on the "Help" tab located to the right of each page. Customer Service hours are 8am to 5pm (EST) Monday through Friday.
SHIPPING & DELIVERY
HOW ARE PRODUCTS SHIPPED?
Orders are shipped Monday to Friday. Orders may take up to 72 hours to process. You will be notified via email once your order has been shipped. We do not offer weekend shipping. Shipping times can vary based on method chosen and delivery location. For orders shipping to Hawaii and Alaska, we only offer Expedited and Express shipping methods. International orders must clear import/export regulations which could add to the shipping time of an order. We currently do not ship to APO/FPO and P.O. Box addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. Shipping time varies depending whether the ordered item is shipped locally or from abroad.
Shipping time for Items shipped from the U.S. is 3-5 business days.
Shipping time for Imported Items is 5-10 business days.
We currently ship to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Lebanon, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore.
*Please note that all International shipments are sent DDU. All duties and taxes and brokerage fees shall be borne by the purchaser.
FREE SHIPPING ON ORDERS $50+
Free shipping (USA Only) reflected at checkout. Does not apply to duties, taxes and/or previously placed orders. When promo codes are applied at checkout, shipping will be recalculated. Additional fees apply for 2-Day Shipping and Overnight Shipping, where available.
RETURN POLICY
Final Sale Policy
Please note that all Final Sale items are non-returnable and non-refundable.
In rare cases where an exception is granted at Rosa Apparel’s sole discretion, the customer will be responsible for all associated shipping fees and a storage fee. These fees are calculated based on the item’s weight, value, and packaging dimensions.
Non-Returnable Items Include:
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Special Order Gowns
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Altered or customized items
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Swimsuits and personal care items (including face masks)
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Sales or Final sale items
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Items with tags removed or original packaging/seals opened
We appreciate your understanding and encourage you to reach out with any questions before placing your order.
LOCAL RETURNS:
Rosa Apparel will accept returns for merchandise purchased from RosaApparel.com within 7 days of receipt.
All refunds will be issued to the original form of payment at the original selling price. Returns received after 7 days will not be accepted. Please note that shipping and handling charges are non-refundable. Returned items must be in their original condition, with tags attached, unworn, unwashed, and unaltered.
INTERNATIONAL RETURNS
Customers who need to make a return from outside the U.S. will be responsible for all duties, taxes, or brokerage fees. If you return or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we process your refund. Please contact Customer Service if you need additional assistance.EXCHANGES
Rosa Apparel currently does not offer exchanges. To make an exchange, you will need to follow the return process and place a new order.HOW TO RETURN AN ITEM?
Returns can be sent using one of the following options- Request a return below.
- Ship your items with the Free Shipping Label that is generated through the return link below.
- Shipping charges are non-refundable.
- Returns are processed in 10-14 business days and refunds can be expected 3-5 business days after processing. You will be notified via email once your return has been completed.
HOW WILL MY RETURN BE PROCESSED?
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed. Rejected returns will be sent back to the shipping address on your original order.REFUSALS
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Rosa Apparel and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.CANCELLATIONS
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking on the "Help" tab located to the right of each page or call 781-355-6612 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit. Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by clicking on the "Help" tab located to the right of each page or call 781-355-6612. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit.PRICING, PAYMENT & REFUNDS
All prices are displayed in US Dollars. International orders will be billed at the current currency conversion rates. We accept Visa, MasterCard, American Express, Discover, and PayPal for payment. Your credit card will be charged when your order is shipped. Any applicable credits or refunds will be applied back to the original payment method. Refunds issued to the original payment method are subject to a 15% restocking fee; store credit refunds are issued without a restocking fee. Shipping fees are non-refundable.
We charge sales tax for all online orders shipped to locations in Massachusetts. Other states are not charged at this time.
